Campaigns
A campaign ties three things together: an agent (the prompt), a WhatsApp number and contact lists. Everything else (conversations, meetings, analytics) flows from it.
Statuses
Section titled “Statuses”| Status | What it means |
|---|---|
| Draft | The campaign exists, nothing is sent. Unlimited, free. |
| Active | The engine contacts leads and the agent replies. Counts toward your active-campaign quota. |
| Paused | No more outbound sends. Ongoing conversations stay visible. |
Pausing is immediate and real: the sending engine checks the status on every cycle. You can also drive pause/resume through the API.
The campaign’s WhatsApp number
Section titled “The campaign’s WhatsApp number”Each campaign is linked to a connected number. If the number disconnects, the campaign stops on its own and you’re alerted (email + WhatsApp). A number can be reused from one campaign to another.
Active campaign quota
Section titled “Active campaign quota”Your plan defines how many campaigns run at the same time: 1 (Starter), 3 (Business) or 10 (Scale). Reactivating a campaign when the quota is full offers to pause another one.
Creating a campaign
Section titled “Creating a campaign”Three paths from New campaign:
- With Setty (recommended): the assistant guides you like when creating your first agent.
- Express: you write your first message and your prompt yourself, word for word, no assistance.
- From your website: Setty reads your site and pre-fills everything.