Numbers the agent ignores

Some numbers should never get an answer from your agent: spam, cold pitches, countries you do not serve. You can tell the agent to ignore one number, or every number behind a dial code. The messages still reach your inbox, and you can still write by hand.

A number or a whole country

Rule	What it covers	Example
A number	One WhatsApp number	+33 6 12 34 56 78
A country	Every number starting with that dial code	+91 for India

Some dial codes are shared by several countries (+1 covers the United States, Canada and others). The dialog lists them: the agent will answer none of them.

Rules apply to the whole team, on every campaign.

What happens

The agent stops answering that number, and stops sending follow-ups to it.
The messages keep landing in Conversations, so you see what is going on. The conversation shows the chip Ignored.
You can still answer by hand from the dashboard.

Add a number from a conversation

Open Conversations and select the conversation.
In the control panel on the right, find the Stop answering block.
Click Stop answering this number.

Add a number or a dial code from the settings

Open WhatsApp, then the Links & integrations tab.
In the Numbers the agent ignores section, click Add.
Choose A number or A country.
Type the number with its dial code, or search the country.
Add a reason if you want (Reason (optional)), then confirm with Stop answering.

The section lists dial codes under Dial codes and single numbers under Numbers, with the reason and the date.

Answer again

From the conversation: click Answer again.
From the settings: click Remove on the row.

A number covered by a dial code cannot be freed from the conversation. Remove the dial code from the settings instead.

Who can, and the limit

Action	Permission needed
Ignore or free one number	Edit leads
Ignore or free a dial code	Edit team settings

A team can hold up to 500 rules. See Team & roles.