Plan & billing
Your plan decides how many agents can run, how many campaigns can be active at once, how many messages and AI credits you get each month, and how many people you can invite. Subscription, in the sidebar, is where you see your usage and change plan. Only the workspace owner can change the plan or the payment details.
The plans
Section titled “The plans”Prices are in US dollars. Paying yearly saves up to 20%.
| Starter | Business | Scale | |
|---|---|---|---|
| Agents (WhatsApp numbers) | 1 | 3 | 10 |
| Active campaigns at once | 1 | 3 | 10 |
| Messages per month | 2 000 | 6 000 | 20 000 |
| AI credits per month | 200 | 400 | 800 |
| Team members you can invite | 1 | 3 | 10 |
| Automatic follow-ups | 1 | 2 | 2 |
| Contacts per list import | 500 | 1 000 | 5 000 |
| Monthly price | $119 | $249 | $499 |
| Yearly price, per month | $95 | $199 | $399 |
Every plan includes the agent builder, the conversation inbox, lead scoring, lead export, list import and WhatsApp group management. Business adds priority email support and a strategic onboarding; Scale adds a dedicated support channel. The knowledge base limits are on Knowledge base.
Without a plan, your workspace is on the free plan: you can build and test an agent, but you cannot connect a WhatsApp number or use a knowledge base.
Read your usage
Section titled “Read your usage”The My Subscription page shows your current plan, its status and, under Your usage this month, two meters: Messages and AI Prompt Credits. Both reset every month. Two pills recall your Active campaigns and Team Members allowances.
- Messages count every message your agents send, first messages and replies alike. When the monthly allowance is used up, sending waits for the next month or an upgrade.
- AI credits are spent when you generate a prompt, refine it, or test in the Playground.
Each connected number also has a daily sending budget that does not depend on your plan: see How we protect your number.
Choose or change a plan
Section titled “Choose or change a plan”- Open Subscription.
- Without a plan yet: under Choose your plan, pick monthly or yearly and click the plan you want. You land on the secure Stripe payment page, which shows the exact amount before you confirm.
- With a plan already: click Change plan. You pick the new plan on the Stripe page, where the exact amount is shown before you confirm.
After payment, the page shows your plan being activated and confirms it within a few seconds. Your current plan is marked Your current plan in the list.
Manage your card, invoices and cancellation
Section titled “Manage your card, invoices and cancellation”Manage subscription, at the top of the page, opens your secure Stripe customer page. This is where you:
- update your card;
- see and download your invoices;
- cancel your subscription.
There is no invoice list inside WhatSetter; everything lives on that page.
Cancel
Section titled “Cancel”Cancelling happens from Manage subscription. Your subscription stays active until the end of the period you paid for: the status badge reads Ends on with the date, and you keep everything until then. No charge afterwards.
At that date your workspace goes back to the free plan and its limits.
When a payment fails
Section titled “When a payment fails”If your card is declined at renewal, your agent keeps working for 3 days while you fix the payment.
| When | What happens |
|---|---|
| Day 0 | An email tells you the payment failed. The app shows the banner Your last payment failed with an Update button, and the status badge Payment needed. |
| After 24 hours | A reminder email. |
| After 48 hours | A final reminder before the agent is paused. |
| After 72 hours | Your agent is paused: it stops replying and sending. The banner becomes Your agent is paused with a Reactivate button, and the badge Agent paused (unpaid). |
While paused, nothing is deleted: your campaigns keep their status, your number stays connected, and your conversations and data are kept intact. As soon as the payment goes through, the agent reactivates on its own, right where it left off.
Need more agents
Section titled “Need more agents”Each plan comes with its number of agents, and each agent is one active campaign. To run more, move to the next plan. For more volume than Scale, or a custom integration, click Talk to our team at the bottom of the page.
API rate limits
Section titled “API rate limits”If you use the API, the number of requests per minute for your whole workspace depends on your plan:
| Plan | Requests per minute |
|---|---|
| Free | 60 |
| Starter | 120 |
| Business | 300 |
| Scale | 1 000 |
Above the limit, the API answers 429 rate_limited with a Retry-After header.